Privacy policy
Infinity Electrical and Solar Pty Ltd · Effective 1 January 2026
1. Introduction
Infinity Electrical and Solar Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose and protect your personal information.
2. What information we collect
- Full name
- Phone number
- Email address
- Property address
- Information about your energy usage or requirements
- Any other information you provide through forms, calls or enquiries
We may also collect non-personal data such as website usage, IP address and browser type for analytics purposes.
3. How we collect information
We collect your information when you submit a form on our website or landing pages, call or contact us directly, engage with our advertisements (for example on Facebook or Google), or communicate with us by email or SMS.
4. Why we collect your information
- To respond to enquiries and provide quotes
- To arrange consultations, service visits or installations
- To provide information about our solar, battery and electrical services
- To improve our services and customer experience
- To comply with legal obligations
5. Disclosure of information
We may share your information with internal staff and authorised contractors, appointment schedulers and administrative team members, service providers such as our CRM and job management systems (including ServiceM8 and GoHighLevel), marketing and advertising platforms (such as Google and Meta), and government or regulatory authorities where required. We do not sell your personal information.
6. Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. However, no method of transmission over the internet is completely secure.
7. Cookies and tracking
Our website may use cookies and tracking technologies to improve website functionality, measure ad performance and enhance your experience. You can adjust your browser settings to disable cookies if you prefer.
8. Access and correction
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate. Contact us using the details below.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
11. Contact us
Infinity Electrical and Solar Pty Ltd
Email: [email protected]
Phone: 0485 085 085
5/21 Emplacement Crescent, Hamilton Hill WA 6163